Owned full-lifecycle delivery of 80+ concurrent HRIS and payroll implementations for mid-market companies across HR, IT, payroll, and operations — governing every phase from discovery through go-live inside strict 8-week windows. Built SQL and PowerBI dashboards that improved client-side operational visibility and reduced reconciliation errors across the portfolio.
Spearheaded a cross-functional growth program across marketing, operations, and risk — managing a $2M+ budget and coordinating with senior stakeholders to align investment with regional targets. Delivered $11M in revenue growth and acquired 167 net-new business clients, increasing portfolio credit spending by 20%.
Directed end-to-end operational launch of a service enterprise — owning the full project lifecycle from requirements gathering and process design through CRM automation deployment and go-live. Engineered workflows that eliminated 15+ hours of weekly manual work and improved operational scalability by 46%.